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customer from HELL.

i'm very excited about brosely's birthday tomorrow :) i gave him his birthday present last night, a really cheesy game called AtmosFear... we giggled heartily and played until the wee hours of the morning. andrea and daniel scared the CRAP out of me, the jerks.

yesterday was a VERY short day at work, it's been forever since i've actually worked such a short shift that i wasn't even entitled to a lunch.

but wow, did that freaking day get under my skin. i actually cried. a customer actually made me cry! now. backing up a bit, it's an ongoing joke between the managers and i that i'm a magnet for evil people. the HUGE GIGANTIC DEALS and the MOST EVIL CUSTOMERS EVAR almost ALWAYS start with me. maybe that's because i work the customer service desk? actually, no, i get them out on the floor, too. and it's not because of my personality, at least... i don't think it is. even right up until the end last night, i had a completely normal, nice tone of voice.

basically... okay, let's do some math here:

you go into a store. you buy SIX packages of envelopes at $5.99 each. the subtotal is now $36 (i'm rounding around because i'm too lazy to do true math. work with me here.)
you use a $10 coupon. your new subtotal is now $26. instead of paying $5.99 per package of envelopes, you are now paying $4.33 per package.
you pay the cashier with a gift card that has $10.77 on it. this drops your total to $16 ish.
you pay the remainder of the balance in cash, which i think had been like $18 something with tax.

okay. you send your kids in to return FOUR of the six packages of envelopes. their refund amount ended up being around $18ish with tax. because they paid with a gift card, $10 went back on a gift card, the remainder in cash. (the system does it this way to prevent people who return stuff without a receipt from bringing whatever else they buy in the store with their in store credit back and getting cash back. it just can't happen.)

okay, you with me here? everything add up kosher? coo.

half an hour later, the mom comes in on crutches and through a series of events, ends up in my line. she holds out her old receipt and compares it to the new receipt and says "you know, i send my kids in to help me because i'm obviously not very mobile myself at the moment. that broad over there *waves hand nonchalantly to the register at the other end* shorted me $8. now i want you to give me my money back." okay. so i explain to her the situation about the coupon. she says i put the coupon back on the gift card. nooooooooo, you don't get the coupon back, it's a one time use, just like everywhere else (this is ALWAYS a major fighting point with us and customers. if you use a $10 coupon, you do NOT get it back if you have to return the merchandise, and yes, it gets prorated against every single little thing you bought. no, we're not shorting you, that's the price you actually paid.)

so, we go through this a couple more times, with me trying in a calm voice to explain to her and doing everything within my power to draw her a picture with my words so that she can understand what's going on. then she spurts out with:

"well, missy, IIIIIII can do simple math."

okay, you just insulted my intelligence, when ANYONE looking at the facts knows what's going on. after freezing my smile on my face for a moment, i continue from the top, trying once again to explain what's going on. she SLAMS her hand down on the counter, and says "you know what? no. i'm done. MANAGER! NOW!"

i get on the headphones and say "ryan, i need you to register five, IMMEDIATELY. get up here, NOW." he finally comes up, and i show him the receipts and explain to him what happened, all calmly, in front of the customer. she says "but i paid you $36!" i said, calmly, "and then you used a coupon." she shoved her hand in front of my face and SCREAMED "SHUT UP! YOU JUST SHUT UP! I AM SICK OF YOU, YOU DON'T KNOW WHAT'S GOING ON! NOT! ANOTHER! WORD!" i turn to ryan and say "okay, i'll leave this one to you, i'm OUT of here. BYE!" she screams at me as i'm walking away "AND I DON'T APPRECIATE YOUR ATTITUDE!" as i'm walking back around the register to head to the back, i shoot her a look like "you're going to get it NOW!"... i'm sure that she could almost see my tongue sticking out at her as i walked away.

so i head to the back and i SOB. i've had stinker customer after stinker customer in my years of working in customer service. it's been YEAAAARS since one of them got under my skin that much. even that day when i thought the customer was going to freaking attack me because i stopped him from shoplifting, i got very shaky, but i didn't shed a tear.

after sitting in the back until all signs of crying were gone (stupid contacts... usually my eyes don't look TOO much like i've been crying, my contacts made my eyes a neon pink. sexay.), i made my way back up to the front, where ryan said that he even brought out a calculator and showed her exactly how it worked, at which point, she started slamming her fist repeatedly on the counter and screaming "YOU STUPID FUCKING COCKSUCKER, YOU CAN'T FUCKING DO MATH, GIVE ME MY EIGHT DOLLARS!" he said he scooped up her stuff, shoved it to her side of the counter and said "you know what? get the HELL out of my store." he told me that he's even received DEATH THREATS in his years as working as a manager, and that he has never once lost his temper, that he usually laughs.

good to know that i wasn't the only one that saw this wench this way.

the shift ended with my leaving a half hour after i was scheduled off, poor faetal waiting around for forever for me. i felt bad because i had been told to do part of a project before leaving (thusly why i was leaving late, so i could complete it...), and when mary asked me "pfft. you didn't FINISH? who in the world here is going to finish?" i replied with a shrug and a "that is none of my concern right now."

and then we went shopping. catnip bubbles, catnip, collar, treats, and brush for Bacci (who appreciated nothing but the treats).. and lots of other stuff i needed that i still havent' replaced since moving here (i.e. skin care stuff - it's a wonder i don't look 112, because all i've been using for the last year and a half is soap...)

anyhoo. i need to freaking do my holiday cards! and stamps. stamps would be good.

Comments

( 39 comments — Leave a comment )
jecook
Dec. 6th, 2004 07:00 pm (UTC)
What a bitch. Hope she got banned.
aubkabob
Dec. 6th, 2004 07:19 pm (UTC)
meeee... toooo!

actually, what i was hoping was that she would go home and REALLY think about it, and realize she's a stupid k-u-n-t. and then feel incredibly embarassed.

i highly don't think that would ever happen though.
jenniffer
Dec. 6th, 2004 07:05 pm (UTC)
Wow.

What more is there to say but Wow.

I wouldda threatened the cops on her.
aubkabob
Dec. 6th, 2004 07:21 pm (UTC)
i've never felt so backed up by a manager in my life, although it hadn't exactly started out that way. i had thought that it was going to end up her hearing it from another person in the same exact words, and realizing her faux pas, which is what generally happens. if people tell her that repeatedly, then she must be wrong, correct? but no. oh, i forgot that she proceeded to call back and scream at the people answering the phone, too.
operatic
Dec. 6th, 2004 07:30 pm (UTC)
Ugh; what an ugly customer. *hug!*
aubkabob
Dec. 12th, 2004 06:46 am (UTC)
thanks! it's been forever now, and we still talk and rant about her!!!
bookwitch
Dec. 6th, 2004 07:46 pm (UTC)
*hug*
I'm sorry you got such a bitch.
Maybe you can feel better in the evil thought that, if she gets that worked up over $8, then her life must be completely fucking miserable?
aubkabob
Dec. 12th, 2004 06:49 am (UTC)
yup. i've always been a firm believer in kharma, and i'm certain that it will work its way back to her someday ;)

and at least i don't live with her! egads! having to help out a mother like THAT while she has a broken leg? and i'll bet she's bitching us out to people still. egads.
(no subject) - bookwitch - Dec. 15th, 2004 08:09 pm (UTC) - Expand
(no subject) - aubkabob - Jun. 18th, 2005 07:58 pm (UTC) - Expand
yoko
Dec. 6th, 2004 08:06 pm (UTC)
Sometimes people suck. And honestly- it was just $8- people make the biggest deal over the stupidest things. If she didn't want to spend that much in the first place she shouldn't have bought 6 boxes of envelopes. But stupid people don't think that far ahead, especially since it looks like she was just trying to get more money than was actually hers. Sorry you had to deal with her. Hopefully karma will come back around to her . . .
aubkabob
Dec. 12th, 2004 06:52 am (UTC)
exactly. at least i can go to bed at night knowing that i at least have a decent amount of intelligence and common courtesy - and that i don't go around making people's lives miserable (that i know of... hrm...)
madmadhatter
Dec. 6th, 2004 08:15 pm (UTC)
egads, what a whorewagon!

do do do DOO I GOT MONKEYS IN ME!
aubkabob
Dec. 12th, 2004 06:56 am (UTC)
woo hoo! *dances like a monkay*
(no subject) - madmadhatter - Dec. 12th, 2004 09:06 am (UTC) - Expand
griffxx
Dec. 6th, 2004 08:55 pm (UTC)
Gah, that's rough. Hang in there.
aubkabob
Dec. 12th, 2004 07:01 am (UTC)
thanks hun :)
talkingpotato
Dec. 6th, 2004 10:36 pm (UTC)
KABOOOOOM!!
She probably got that cast by kicking someone in the head and breaking her leg.
People that angry don't live very long. *hugs* I'm sorry she made you cry :-(
LOL and she must have no life either if she kept calling the store after she got booted out.
I bet her kids were embarrassed. And why was it so important to bring the envelopes back? I mean can't you just save them for next year? it's not like it's a perishable item.
She could have made her 8 bucks in the time she spent yelling at you both standing on the street corner with a little mug "Money for the crippled" :-P
aubkabob
Jun. 17th, 2005 05:20 pm (UTC)
Re: KABOOOOOM!!
ha ha ha! it's sad that she made my life that much hell and i wouldn't recognize her if she came in.

you see? that's always been my personal opinion on returning things like envelopes, too. it's not like they're freaking milk. i've had people come aaalll the way back to return 21 cent pencils before. i just don't get it.
Re: KABOOOOOM!! - talkingpotato - Jun. 17th, 2005 05:28 pm (UTC) - Expand
Re: KABOOOOOM!! - aubkabob - Apr. 23rd, 2006 07:17 pm (UTC) - Expand
Re: KABOOOOOM!! - talkingpotato - Apr. 23rd, 2006 07:45 pm (UTC) - Expand
Re: KABOOOOOM!! - aubkabob - Nov. 11th, 2006 07:40 am (UTC) - Expand
inisfair
Dec. 6th, 2004 11:56 pm (UTC)
*sending evil thoughts her way*
aubkabob
Dec. 12th, 2004 07:07 am (UTC)
hee hee. no need to do that, hun, i'm certain that she gets plenty of those on her own, and with very little effort ;)

i really wonder if she's one of those people that go through life thinking that everyone is constantly trying to rip her off and that everyone is rude to her for no reason?!?
paulscat
Dec. 7th, 2004 12:49 am (UTC)
ack. people like her just shouldn't be on the planet. I always hated it when customers made me cry.
aubkabob
Dec. 12th, 2004 07:10 am (UTC)
yup. thankfully, i can usually NOT cry and then just huff it off after awhile, but for some reason...
(no subject) - paulscat - Dec. 13th, 2004 02:15 am (UTC) - Expand
(no subject) - aubkabob - Jun. 18th, 2005 07:55 pm (UTC) - Expand
baryon
Dec. 7th, 2004 02:13 am (UTC)
Talk about anger issues! I hope you don't get a bitch like that again for a long time.
aubkabob
Dec. 12th, 2004 07:21 am (UTC)
so far, so good, i've just gotten the occasional stinkers.
a_muse_d
Dec. 7th, 2004 03:17 am (UTC)
reminds me of people that try to return stuff after using a $10 off coupon (which is plainly listed on the receipt) - you spend $50 or more, you get to use it. so when you return one item.. you've disqualified yourself from using it. so guess what? instead of giving you the full price of the item, we're subtracting $10 again. no, you don't get it back, you bitch *fume*

so i been there, hun *hugs*

well, sort of. i work in "high class retail" for a reason... considerably less likely to get screamed at, by my estimation.
aubkabob
Dec. 12th, 2004 07:31 pm (UTC)
yup. i just don't know why it's so HARD for people to understand the fact that when you use a coupon, you don't get to use it over and over. just two nights ago, i got in this gigantic arguement with a couple because they purchased something, used their coupon, and then came back an hour later because they had bought the wrong thing and wanted to get their discount again.

i was VERY pmsy at that point and working way past when i should have gone home, so after a gigantic arguement, i just freaking gave it to them so that they would go the fuck away.

i sulked the whole time though. and i did NOT wish them a good day when they left ;)
(no subject) - a_muse_d - Dec. 12th, 2004 08:44 pm (UTC) - Expand
(no subject) - aubkabob - Dec. 12th, 2004 09:08 pm (UTC) - Expand
(no subject) - a_muse_d - Dec. 12th, 2004 10:02 pm (UTC) - Expand
(no subject) - aubkabob - Jun. 16th, 2005 04:32 pm (UTC) - Expand
zelza
Dec. 7th, 2004 04:13 am (UTC)
You know what's really sad? She was trying to rip you off for a few dollars, and she brought her kids into it. Bitch isn't a strong enough word here. Shake her off, she isn't worth the trouble. Pity her kids!
aubkabob
Dec. 12th, 2004 07:33 pm (UTC)
the WORST example of that that i have seen since working there - last holidays, a woman had her 10 year old son distract the main (and only) cashier while she tried to carry a tv out the door.

needless to say, the alarm went off, the lady was busted...
( 39 comments — Leave a comment )

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