Ticklebuddy Wonderpoo (aubkabob) wrote,
Ticklebuddy Wonderpoo
aubkabob

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customer from HELL.

i'm very excited about brosely's birthday tomorrow :) i gave him his birthday present last night, a really cheesy game called AtmosFear... we giggled heartily and played until the wee hours of the morning. andrea and daniel scared the CRAP out of me, the jerks.

yesterday was a VERY short day at work, it's been forever since i've actually worked such a short shift that i wasn't even entitled to a lunch.

but wow, did that freaking day get under my skin. i actually cried. a customer actually made me cry! now. backing up a bit, it's an ongoing joke between the managers and i that i'm a magnet for evil people. the HUGE GIGANTIC DEALS and the MOST EVIL CUSTOMERS EVAR almost ALWAYS start with me. maybe that's because i work the customer service desk? actually, no, i get them out on the floor, too. and it's not because of my personality, at least... i don't think it is. even right up until the end last night, i had a completely normal, nice tone of voice.

basically... okay, let's do some math here:

you go into a store. you buy SIX packages of envelopes at $5.99 each. the subtotal is now $36 (i'm rounding around because i'm too lazy to do true math. work with me here.)
you use a $10 coupon. your new subtotal is now $26. instead of paying $5.99 per package of envelopes, you are now paying $4.33 per package.
you pay the cashier with a gift card that has $10.77 on it. this drops your total to $16 ish.
you pay the remainder of the balance in cash, which i think had been like $18 something with tax.

okay. you send your kids in to return FOUR of the six packages of envelopes. their refund amount ended up being around $18ish with tax. because they paid with a gift card, $10 went back on a gift card, the remainder in cash. (the system does it this way to prevent people who return stuff without a receipt from bringing whatever else they buy in the store with their in store credit back and getting cash back. it just can't happen.)

okay, you with me here? everything add up kosher? coo.

half an hour later, the mom comes in on crutches and through a series of events, ends up in my line. she holds out her old receipt and compares it to the new receipt and says "you know, i send my kids in to help me because i'm obviously not very mobile myself at the moment. that broad over there *waves hand nonchalantly to the register at the other end* shorted me $8. now i want you to give me my money back." okay. so i explain to her the situation about the coupon. she says i put the coupon back on the gift card. nooooooooo, you don't get the coupon back, it's a one time use, just like everywhere else (this is ALWAYS a major fighting point with us and customers. if you use a $10 coupon, you do NOT get it back if you have to return the merchandise, and yes, it gets prorated against every single little thing you bought. no, we're not shorting you, that's the price you actually paid.)

so, we go through this a couple more times, with me trying in a calm voice to explain to her and doing everything within my power to draw her a picture with my words so that she can understand what's going on. then she spurts out with:

"well, missy, IIIIIII can do simple math."

okay, you just insulted my intelligence, when ANYONE looking at the facts knows what's going on. after freezing my smile on my face for a moment, i continue from the top, trying once again to explain what's going on. she SLAMS her hand down on the counter, and says "you know what? no. i'm done. MANAGER! NOW!"

i get on the headphones and say "ryan, i need you to register five, IMMEDIATELY. get up here, NOW." he finally comes up, and i show him the receipts and explain to him what happened, all calmly, in front of the customer. she says "but i paid you $36!" i said, calmly, "and then you used a coupon." she shoved her hand in front of my face and SCREAMED "SHUT UP! YOU JUST SHUT UP! I AM SICK OF YOU, YOU DON'T KNOW WHAT'S GOING ON! NOT! ANOTHER! WORD!" i turn to ryan and say "okay, i'll leave this one to you, i'm OUT of here. BYE!" she screams at me as i'm walking away "AND I DON'T APPRECIATE YOUR ATTITUDE!" as i'm walking back around the register to head to the back, i shoot her a look like "you're going to get it NOW!"... i'm sure that she could almost see my tongue sticking out at her as i walked away.

so i head to the back and i SOB. i've had stinker customer after stinker customer in my years of working in customer service. it's been YEAAAARS since one of them got under my skin that much. even that day when i thought the customer was going to freaking attack me because i stopped him from shoplifting, i got very shaky, but i didn't shed a tear.

after sitting in the back until all signs of crying were gone (stupid contacts... usually my eyes don't look TOO much like i've been crying, my contacts made my eyes a neon pink. sexay.), i made my way back up to the front, where ryan said that he even brought out a calculator and showed her exactly how it worked, at which point, she started slamming her fist repeatedly on the counter and screaming "YOU STUPID FUCKING COCKSUCKER, YOU CAN'T FUCKING DO MATH, GIVE ME MY EIGHT DOLLARS!" he said he scooped up her stuff, shoved it to her side of the counter and said "you know what? get the HELL out of my store." he told me that he's even received DEATH THREATS in his years as working as a manager, and that he has never once lost his temper, that he usually laughs.

good to know that i wasn't the only one that saw this wench this way.

the shift ended with my leaving a half hour after i was scheduled off, poor faetal waiting around for forever for me. i felt bad because i had been told to do part of a project before leaving (thusly why i was leaving late, so i could complete it...), and when mary asked me "pfft. you didn't FINISH? who in the world here is going to finish?" i replied with a shrug and a "that is none of my concern right now."

and then we went shopping. catnip bubbles, catnip, collar, treats, and brush for Bacci (who appreciated nothing but the treats).. and lots of other stuff i needed that i still havent' replaced since moving here (i.e. skin care stuff - it's a wonder i don't look 112, because all i've been using for the last year and a half is soap...)

anyhoo. i need to freaking do my holiday cards! and stamps. stamps would be good.
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