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apparantly, May 17th is Honorary Crazies Go Office Supply Shopping Day or something. holy HELL, we had some freaking weeeeirdos in there today, and extremely odd requests, such as:

- someone calling and wanting freezer tape (this goes on my list of ludicrous things to call a freaking office supply store for, instead of somewhere more...i dunno... LOGICAL, and then the customer getting irrationally upset about it, along with 2% milk and ziplock bags.)
- a woman that came in to return a $15 item that her husband bought, saying that she didn't give him permission, and she doesn't know WHY he thinks he can buy things for himself! What? he paid with CASH? She wonders where the hell he got cash. (she looked like she was ready to flip her lid - she was probably mid twenties, sort of cute, blonde..) He sure didn't have cash when she wanted Starbucks! She says she just needs to keep closer tabs on him!
- a couple that screamed at me and called me names because I informed them that we never carried Gateway computers and informed me they would never shop there again (they brought an ancient fan from it back to exchange, from a couple years ago, something we also don't sell.)
- several calls for software none of us have heard of that supposedly does magical things
- an old guy that SHRIEKED at me for talking too fast (same gentleman that came in and asked "do you have computer disks?" i blinked and replied "you mean, to record on?" "WHAT?!?" "as in.. a cd... to record things on?" "STOP TALKING SO FAST!" "*glaring but trying to be patient* are you...... looking for a disk..... to record.... things ... on?!?" "*glares* NO, to put my flipping computer on! you know, a computer disk!" "oooooh, ....... you mean.... computer DESK!" "well, you got any?!?" *i point to DIRECTLY next to us, less than 5 feet away, a gigantic carpeted area with tons of office furniture on it*)
- a woman that brought in a shredder that her sister had bought for mommy's day, and wanting the $65 refund credited to HER card instead of her sister's, who lives in California. Um, no, the system will not allow me to do that, but we can give in store credit. THIS IS UNACCEPTABLE, WHERE'S THE MANAGER?!? Rick came over and informed her of the same thing.


let's just LOGICALLY think about this for a second. If you had purchased something on your credit card, would you want someone - ANYONE - to be able to take a random receipt in and credit the amount to their card instead of getting your money back? if i purchased something biggish for someone else, i could sort of understand, but it's the whole security of the thing.

i know there was a ton of other really freaking odd requests and questions, but i can't for the life of me think of them at the moment. maybe i'll go take a nap.


( 20 comments — Leave a comment )
May. 18th, 2005 12:05 am (UTC)
I feel your pain. I worked too many years in the customer service industry...

Your post reminds of this time when I was a waitress. The restaurant I worked at had served "waffle fries" in the past, but had discontinued them due to cost, and was now serving regular fries. These customers came in and wanted waffle fries. I explained that we no longer had them, and that we had not served them for the past six months. They freaked. They said that I was lying, and that they had been there last week and had had waffle fries then (which was impossible). There was no reasoning with these crazy people. They got really really and said that I was calling them liars. They asked to speak to the manager, who ended up kicking them out of the restaurant.
May. 18th, 2005 02:21 am (UTC)
True, but you must have felt somewhat justified 'cause they wre kicked out in the end.
May. 18th, 2005 02:36 am (UTC)
the only customer to have made me cry in the two years i've been with omx was kicked out shortly afterwards.

talk about happiness.
Feb. 25th, 2006 05:53 am (UTC)
ah, yes, the beligerrant people that have no conception of time. so many people will come in and wonder where our copy center went, because they had been there just a month ago, and it was in the back! um, sorry, ma'am, but the copy center... see that GIANT sign that you face when you walk in the door that screams COPY MAX? yesh. and it has been there for 2 years now.

kthx. that's 7 cents a copy, please.
May. 18th, 2005 01:03 am (UTC)
ehhh today was like that today where i worked, too (though you probably didn't have to see *twitch* the homeless guy dropping trou across the street from where YOU work. ugh. *traumatized blind*
Sep. 10th, 2005 02:49 pm (UTC)
ha ha ha! sorry i had to miss that! okay, not so sorry, then ;) and with how the area around my work seems to be getting worse and worse, it wouldn't surprise me if i DID see something like that within the next few months!
May. 18th, 2005 02:20 am (UTC)
You know, with us the Crazies all come in on the same days. It's like they coordinate or something.

Anywho, just wanted to leave you a little bit of a comment to remind you I love ya, even if I have been slackerly about commenting on your posts. :)

May. 18th, 2005 02:37 am (UTC)
aww, i love you, too, hun, and i've been slackerly, as well!

May. 18th, 2005 04:59 am (UTC)
There was this one time where I argued with the CS person that was serving me. We were at this hotel brunch and I asked the watris for some choclate milk, she tells me they don't have any, they don't serve that. I stare blankly at her as I ask her if she is sure about that. She tell me yes she is very sure. So I point to my friend who had gotten choclate milk just oh say 3 minutes before me from someone who wasn't serving us, and I ask well where did that come from? I wasn't being mean I was confused, I thought that perhaps they got it from another store or place around there and just put it in a glass. She goes oh... where did that come from? LOL it was too funny, she didn't know that you could get milk and some syurp and mix it. I stayed civil and confused she stayed polite and I got choclate milk, mmmmmm!

I can't stand CS, I do it, I have done it and it just kills me. Those precious moments rarely come and the bad onre are more frequent! I guess I am bitter because my job is basically technical CS internally and I hate my pay and the people at work. zi once toutered (I guess this relate to CS as I was toutering for pay by the school I was going to) and that got me to the point where I no longer want to teach and pass on what I know :) Some people yeah I'll do that, just anyone... heck no! There was one guy who got me so I could help him prepair for a test, I know how to lead people to the answer, he didn't want that he wanted me to spell it out and do it for him. blah, anyway.

Hey, do you guys have the one movie by that guy. :P
Nov. 16th, 2005 03:39 am (UTC)
aah, yes, the joys of customer service! i've been in it for 13 or so years now. i will never ever understand why people feel the burning need to make others' lives miserable over say... a 99 cent cheeseburger? eesh. no matter how occasionally psycho my customers get at michaels or officemax, they do not BEGIN to match the evil that my poor brother deals with as a manager of mcdonalds.
Nov. 17th, 2005 03:19 pm (UTC)
Ouch! I've heard stories! Yeah I think the world would to well to remember that we are interacting with humans and to show some compassion you know?
Nov. 1st, 2006 04:00 am (UTC)
i think everyone should work in retail for two years and fast food for one, and have it be MANDATORY, like some contries have it manditory for you to serve in the military. i'm sure a lot of people would treat others differently after that.
May. 18th, 2005 05:17 am (UTC)
sounds like you had A DAY too! Oh got to love those crazies makes retail times so much fun. Some really is fun and some not so fun :-)
Mar. 1st, 2006 05:41 am (UTC)
although i'm about ready to flip a gasket because i've been on a register CONSTANTLY for the last three weeks (cept when i'm setting the ad, and sometimes even then), people for the most part haven't been to horrible. sunday, we had a bunch of GRUMPS that i wanted to slap with a limp fish, but other than that, i've been pretty lucky.

today, the worst that happened was two seperate people on their cell phones that glared at me whenever i talked to them during the transaction, and one person who flat out laughed at me when i told him how much our usb cords were.
May. 18th, 2005 07:40 am (UTC)
crazy!! i remember days like that at the drug store... credit card stuff is scarry and it would seem that 90% of people dont seem to know that its all for their own protection.
Feb. 16th, 2006 11:41 pm (UTC)
I'm certain that it will just get worse, as it was just released that 200,000 OFFICEMAX customers had their identity stolen. If there wasn't enough issues already...
May. 18th, 2005 02:01 pm (UTC)
everytime i go into an office store i think of you :)
Apr. 4th, 2006 02:03 am (UTC)
..thanks? ;)

every time i hear about makeup being done by someone other than themselves, i think of you ;)
May. 18th, 2005 05:12 pm (UTC)
Ah, I miss working in retail...
Sep. 13th, 2005 08:37 pm (UTC)
if it's any condolence, i'm working enough retail for the both of us!
( 20 comments — Leave a comment )


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