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back-to-school is bringing back the lovely array of oddness that we don't get any other time of the year. we had many people reacting stupidly to things - i'm too sleepy to come up with specifics.

However, my Over-Reaction of the Evening Award goes to....

a lady comes up to me with a desk blotter in her hands. she says "i bought one just like this about a year and a half ago, but smaller. i ran out of the papers for it, and i'm not seeing it back there with the other things like this. surely you would never discontinue an item such as this?"

i assured her that sorry, we recently reset that area, and there was quite a few things that ended up getting clearanced out.

"you mean to TELL me that after only having something a year and a half, i can't find refills for it anymore? how can i TRUST you people, how can i trust to ever purchase anything here EVER again, if you're just going to discontinue it on me?" i smiled with my best empathetic smile that i could muster, though every fiber of my being wanted to point out that things get discontinued all the time, a year and a half is an EXCELLENT run on something like that, and in the three years that i've worked there, i've sold maybe two of those dust collectors. i apologized and suggested she try contacting the manufacturer directly. "that's too much work. since you no longer carry the replacements, i can bring it back for a full refund, then, right?" the entire time that she's going on her tirade, she's twirling in circles and huffing at me. she would have been flapping her arms like a disgruntled vulture, too, had she not been clutching onto the blotter with an iron grip. i explain that our return policy is 30 days with a receipt, that sometimes we are able to make exceptions, but surely not a year and a half, and DEFINITELY not something that she's used all of. she started going off on a torrent about trust issues with officemax again, when I told her that i would be happy to go online and try to get a number where she can contact the company. she follows me over... heeey, lookit this! the manufacturer discontinued it LONG ago! i gave her their number and email address, and she suddenly was all sunshine and rainbows. i thought she was going to hug me.

the full moon IS over, yes?


( 16 comments — Leave a comment )
Aug. 14th, 2006 04:35 am (UTC)
last quarter will be on Wednesday. we're heading toward New Moon time. whole 'nother breed of crazies.

and man, am i glad i'm off the salesfloor.
Aug. 14th, 2006 04:58 am (UTC)
Oh, how I miss retail... Not that customer service on the phone is much of a break. It does, however, come with the distinct advantage of a Mute button. (Oh, if only I'd had access to an instant "hide me while I laugh at this a**hole" button in my 8 years at Kinkos)
Aug. 14th, 2006 05:06 am (UTC)
It is weird what people lose their shit over, its a blotter, not a kidney folks. If this person can't handle a blotter being discontinued, what then of her favorite Frostee flavor? Is this how we go - society crumbling over petty consumer rage?

Of course, submitted for your approval, was my rage at not finding a single Tina's Beef & Bean Burrito within a 3 mile radius of my ass. And no, I will not have a hot pocket!
May. 5th, 2009 01:53 am (UTC)
Oh, gosh yes. I remember from working fast food decades ago, though, that people will freak out over a 99 cent cheeseburger five million times more than they will something like a desk blotter!

Is a buck really worth making so many people's lives miserable over?
Aug. 14th, 2006 05:10 am (UTC)
Beats the customer that came in last year wanting to buy the same model copy machine she bought in 1977. She wanted it to last another 30 years, and it took everything for me to tell her (she looked to be about 92) that she didn't have another 30 years and why doesn't she just settle for THIS machine over here.

Retail never ceases to amaze me. Especially the OMX crowd. Does 255 get all the special shoppers or what?
Aug. 14th, 2006 05:14 am (UTC)
ahh. Manic crazies in Retail. Wheeee.
Aug. 14th, 2006 05:38 am (UTC)

that lithium ain't workin', no.
(Deleted comment)
May. 5th, 2009 01:55 am (UTC)
I hate it even more when someone asks me to help them pick out something, like ink for their printer, and I find the EMPTY PACKAGE stuffed somewhere an hour later. Oh, yay, not only do you have the rudeness to steal from me, but you also have the gall to get me involved!

Aug. 14th, 2006 12:10 pm (UTC)
Good Lord. Isn't retail FUN?! *groan*
Aug. 14th, 2006 01:20 pm (UTC)
yeah, because Officemax is the only company to discontinue anything. It's not like the rest of the world updates their inventory.

Crazy old bat.
Aug. 14th, 2006 03:37 pm (UTC)
sadly? she was like 35. i thought only old people bought those things.
Aug. 14th, 2006 02:15 pm (UTC)
I'm amazed that people like this exist. *blink* *blink*
Aug. 14th, 2006 03:14 pm (UTC)
*laughing* Crazy people. *hugs* You must have the patience of a saint.
Aug. 15th, 2006 03:29 am (UTC)
Um. Yeah. Don't want to look stupid here, but what the heck is a desk blotter? And what would you fill it with? I work in an office and I've never heard of them, and I'm an absolute aficionado of office supplies.
May. 5th, 2009 01:59 am (UTC)
Where better to find out, than deskblotter.com? You fill it with paper, I guess. We finally discontinued our last blotter refill, which means we just have desk pads left.

Ah, well. Maybe people will spend more time on their puters instead of writing with ink like the cavemen did.
Aug. 15th, 2006 01:40 pm (UTC)
Wow... just wow. Maybe I should write about the stupid stuff that is happening now that people are gettign back but I think I'll wait on that.
( 16 comments — Leave a comment )


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