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dear shoppers:

it's rude enough that you're on the phone for the entire transaction through my register. i would be able to forgive you that bit of rudeness - a SMIDGE - if you hadn't GLARED at me when i asked you questions relevant to the transaction, as in "would you like a bag for this?" or "do you want this debit or credit?" don't glare at me because i'm interrupting your precious conversation about games or high school or dinner later on. (this happens all. the freaking. time. get off your fucking phone when you go through a register, it's flipping RUDE on so many levels. if the conversation is that freaking important, wait to go through the line until you're finished. thanks.)

if you see someone come up from the back of the store to be a back up cashier and open their register for specifically for you, when you're the only other person in line anywhere, and you race over to get in line, do NOT spend the next five minutes ignoring the cashier and browsing other things. i have things to do and places to be, too. and when you DO decide to start the transaction, do not glare at me as if i'm not ringing up fast enough for you. i'm the fastest cashier there by far, mmnkay? i could have had you on your way ages ago, if you hadn't stopped to discuss if $4 for a clearance package of photo paper was enough savings, and aren't we going somewhere else for awhile later on, so we probably don't need to get drinks here. (a family raced over, parked their cart in front of my register to save their spot and had their 10 year old daughter puppy guard it, and then walked about 10 feet away to look at random things for a VERY long time. i almost closed my register again. and after all that browsing, and ignoring, folks, they did not buy one single thing more than they already had in their cart.)

now. i'm all about customer service. in fact, i saw two ladies pushing a cart with a chair in it through the parking lot, and i raced out there to help them bring it in and complete their return. i'm all grins and smiles and super happy helpy friendly. but SHEESH.

and i understand that occasionally you're shopping for something and get up to the line and then realize "yanno? i don't think i want this, afterall..." and hand it back to the cashier (note: when i shop... i think that i've handed one thing back to the cashier in the last ten YEARS, no exaggeration. if i realize i don't want something, i take it and put it back where it belongs. if i'm feeling extra lazy, i might ditch it on a random counter, but that usually doesn't happen.) but for you to bring up an entire cart filled with pens, pencils, notebooks, index cards, dividers, etc., and hand back literally half the cart? (thankfully, with back to school finally behind us, this hasn't happened nearly as much in the last week as it did the week before...)

closing time is not merely a suggestion.

if your kid can't be trusted in the bathroom alone.... take them next door to petsmart.

learn how to flush the toilet, please thanks.

do not treat me as if i'm the most malicious, evil human possible if something rings up incorrectly. i have no control what the computer says it costs. i will be most happy to research it and correct it if it is wrong, or to politely correct you if you read wrong (i.e. buy two get one free does not mean you buy two of the things... and one of the two is free.). i don't have time, patience, or energy to rule the world. besides, i blame day crew.

if you bring in a shopping cart from petsmart, target, or some other place and use it to purchase things in our store, eGADS, please take that thing back outside with you.

do not hand things to me one at a time and say "this is supposed to be $5.99." and then watch the screen closely (and me suspiciously) to make sure that It Is So.

if i tell you "please look at the total on the screen and hit yes to confirm that everything is correct", please LOOK, then hit. once you hit the 'yes' button, the transaction is over and we have to do a totally different transaction to correct the issue.

if you LOOK at the screen, you will see clear, concise directions as to how to process your card. yes, yes, i know every machine is different, that's why you READ. (all the time, people will swipe their card and instantly pick up the stylus and sign in a random area on the screen, and complain the signature is not showing up, when it says - with giant colored buttons - amount correct? yes. no.)

inflation happens.

they keep reinventing the pen, so if you have a pen from even two years ago, chances are we may not carry it any longer. and no, it's not MY fault.

if i take you somewhere and show you something, please try to refrain from exlaiming "WHY IS IT SO EXPENSIVE?!??" i have no idea. i don't get to make the rules, i just follow directions.

Comments

( 51 comments — Leave a comment )
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jp7
Sep. 18th, 2006 03:55 pm (UTC)
I used to work for Kmart. I know exactly how you feel.
drocera
Sep. 18th, 2006 04:06 pm (UTC)
I could never EVER work retail. I have to give you guys applause. HOW do you keep your cool around all the jerks we have out there???

(no subject) - nevershagagreek - Sep. 18th, 2006 04:27 pm (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:07 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:05 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:06 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:04 am (UTC) - Expand
talkingpotato
Sep. 18th, 2006 04:10 pm (UTC)
heeh I've been running into really rude people like that too, argh :( Lots of rude telemarketers over the phone..and my boss pounced this project on me to mail some envelopes registered..so I took them to the post office..stood in line for a half hour and then the guy actually lectured and snarked at me the entire time because 'this job is going to take him a half hour' when I thought I did him a favor by filling out the forms before I got there. He was angry because he had to tape all the envelope corners like that was my fault.
People are just cranky. And obnoxious. It makes me want to hit them. Hit them hard. :-P
aubkabob
May. 13th, 2009 12:08 am (UTC)
What I love is what I call "instant karma" - where people say something snarky or bitchy... then instantly do something like spill their coffee all over their work place or trip and almost fall.

I still believe in karma, but am sometimes sad that I can't always be around to see her rear her angry head :)
(no subject) - talkingpotato - May. 13th, 2009 05:43 pm (UTC) - Expand
kateri_kachina
Sep. 18th, 2006 04:25 pm (UTC)
*giggling* Not at you..just...them *snortgiggle*

Gots to love people. ;)
nevershagagreek
Sep. 18th, 2006 04:26 pm (UTC)
I feel SO bad if someone important calls when I'm in line. It rarely happens, but sometimes I have to get it. I always apologize to the cashier and certainly don't ignore them. I feel rude even having the phone up to my ear.

Some people's children....
drocera
Sep. 18th, 2006 04:33 pm (UTC)
I never answer my phone so I'm not guilty of that one! Ha!
(no subject) - aubkabob - May. 13th, 2009 12:09 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:09 am (UTC) - Expand
wickedgameff
Sep. 18th, 2006 04:33 pm (UTC)
you know, that really sucks. i used to work retail and retail workers get almost none of the respect they deserve. well, amend that to say that the workers that are nice and doing their jobs don't get the respect they deserve.

and on a note: in high school i always used these awesome pens...and then i could never find them again after i finally ran out...and it made me sad. i know a doujinshi artist that would die if her preferred pen was taken away from her.......but the world just keeps moving :-)
chaptal
Sep. 18th, 2006 04:48 pm (UTC)
Oh I can relate. I wish I had a cell phone jammer for all those idiots who yack away while I'm attempting to wait on them. I'd like to melt down the phones of everyone who has a ringtone MIDI that lasts more than five seconds.

People do not read these days, so they are not going to be able to follow written instructions - let alone know how to form a line!

I love the people....PULL!
belenen
Sep. 18th, 2006 04:59 pm (UTC)
do not hand things to me one at a time and say "this is supposed to be $5.99." and then watch the screen closely (and me suspiciously) to make sure that It Is So.

LOL! but you know what the WORST of it is? (you may not have to deal with this if you don't have bagging carasols(sp?)) When I put like TWO things in a bag and start on another bag so as not to mix your cleaning products with your food or frozen or whatever, and you REACH AROUND to the bag that I am OBVIOUSLY NOT finished with and take it!!!!!!!! USE A LITTLE COMMON SENSE!!!!! *spits* That's even more annoying than little kids trying to spin it. At least I can hold on to the thingy and keep them from messing me up.

And don't get me started on people who re-bag stuff. I'm a hell of a lot better than you, dummy -- I'm a pro, you're just a layperson.
hottergirl01
Sep. 19th, 2006 05:24 am (UTC)
hell yeah! lol@ I'm a pro.

Carousel? is that right?
(no subject) - aubkabob - May. 13th, 2009 12:11 am (UTC) - Expand
(Deleted comment)
aubkabob
May. 13th, 2009 12:12 am (UTC)
Many years later, I will respond to this to say that your response made me smile :)
mia1983
Sep. 18th, 2006 05:13 pm (UTC)
Kind of like when I held my several video-store jobs, every time there was a late fee on someone's account, they would get all pissed at me like I got to keep their money or something. Like I was telling them they had a late charge for personal gain. I remember a few of them even refusing outright to pay it.

It's like...late fees don't go into my fuckin' pocket people! The store makes the rules! And you were the one who didn't bring the tape back on time! Sheesh.


People sure are assholes.


-M
aubkabob
May. 13th, 2009 12:12 am (UTC)
I absolutely hate hatE HATE it when people are unwilling to pay consequences for their actions.
japerswit
Sep. 18th, 2006 05:17 pm (UTC)
Chapter read and lesson learned...
crushdmb
Sep. 18th, 2006 06:01 pm (UTC)
OMG I'm having flashbacks of my time at Staples!

The "on the phone while at the register" thing used to PISS.ME.OFFFFF.
aubkabob
May. 13th, 2009 12:13 am (UTC)
Still freaking does. Now that I'm a boss and don't ring as much, I don't have to deal with it as much as I used to, but it's even MORE annoying, I think, when someone flags you down to help them find something and as soon as you get over to them and they get halfway through their question, they take a call.

I've received permission from the store manager to just turn around and leave when that happens :D
(no subject) - crushdmb - May. 13th, 2009 12:37 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:38 am (UTC) - Expand
(no subject) - crushdmb - May. 13th, 2009 12:42 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:43 am (UTC) - Expand
(no subject) - crushdmb - May. 13th, 2009 03:20 am (UTC) - Expand
(no subject) - aubkabob - May. 13th, 2009 12:38 am (UTC) - Expand
gypsymommy
Sep. 18th, 2006 06:13 pm (UTC)
I hate rude cell phone users... I've actually hung up on people if they call my cell phone at an inconvenient time. I don't need anymore distractions than neccesary.

And you know, I've never made a cashier bring anything back for me. I always buy what's in my cart... even if I don't need it. Last week my son threw random stuff in my cart while I was not looking, and at the register I just kind of "Hmmmm..."-ed and bought said items...
aubkabob
May. 13th, 2009 12:14 am (UTC)
I wish that there were certain places that were no call zones and that there would be some sort of a magnetic pulse that would disrupt cell phones, i.e. a five foot radius around a register ;)
misoka_mine
Sep. 18th, 2006 07:08 pm (UTC)
I work in the cafe at a bookstore, and I know. I have those people every time I work, usually. They mess up thier orders and blame you, or they say the food tastes old when we made it this morning. My personal favorite is the woman who took two drinks that weren't hers, drank all of both, and said that we gave her the wrong ones and that she wanted hers as well redone.

People are idiots. I think it ought to be part of a graduation requirement that students have to work a year of retail and a year of food service so people will know better then to take advantage of cashiers.
hottergirl01
Sep. 19th, 2006 05:26 am (UTC)
you must've been one of my customers (a nice one) because I say that EVERY DAY!!!! OMG. It should be a requirement...in college...so they'd have to pay for it too!
(no subject) - aubkabob - May. 13th, 2009 12:15 am (UTC) - Expand
the_dibbler
Sep. 18th, 2006 08:16 pm (UTC)
In general, people are stupid. The cell phone thing though, ugh. I was at the mall last weekend and had a wonderful conversation with the woman working at Mrs. Field's Cookies. She stuck a huge sign on her register that said "I will gladly help you AFTER you finish your phonecall." I think more stores need to adopt this policy.

I used to work retail (Mervyn's and then American Greetings)and omg...the things people will ask/do.
aubkabob
May. 13th, 2009 12:17 am (UTC)
I so very much wish that we could do that, too. I understand to some point that a lot of the people who come in are business people and need to take calls, but finish it before or after you're at the register and do NOT expect the salesperson to stand in front of you waiting to answer your question while you have a complete conversation.
eldylabor
Sep. 18th, 2006 10:44 pm (UTC)
I don't get why people have to be bitches to store employees just because they can. Do they get some sort of sick high from abusing people in their places of work? XD

Working at the DMV drove a permanent sense of humility into me. There are a fair amount of kind people who come in, but people are generally bitches at the DMV and expect state employees to be their slaves pretty much. With however many thousands of licenses I made there (it was least one hundred a day, I think), I only ever got one complaint from some batshit crazy lady who said I was "rude" and purposely made her look bad on her license. LOL.
aubkabob
May. 13th, 2009 12:19 am (UTC)
LOL did you tell her to put her finger up her nose before you flashed the pic? :D

I always wonder why on earth people feel that they are justified in making someone's life miserable over a stinking 99 cent cheeseburger.

I've also noticed in working customer service as long as I have that there are two types of employees: Ones that are super duper cool and understanding when they go places that provide customer service (within reason) and those that are giant freaking demanding jerks because they know they can get away with it.
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