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am i pms-ing?!?

is THAT what the freaking deal is?

is it because it's monday?

i get in, the puters are down for the first 45 min. can't take/make any calls.

one of my first call, a Canadian chap with a VERY thick accent, accusing me of not being American (according to him, i'm from england or australia, apparantly, since MYYY accent is so thick, and i finally barked that i was born in iowa, and you can't get more American than that). the convo starts out like this:

me: can i start with your home telephone number?
him: i have number, you want?
me: does it start with four letters?
him: it starts with more than that.
me: how about your home telephone number then?
him: *mumbles out 7 numbers*
me: *sigh* can i start with your area code please?
him: *provides me with his zip code*
me: no, your area code.
him: i don't understand.
me: the first 3 numbers of your telephone number?
him: oh. 514.
me: and the rest of your numbers?
him: 4334.
me: aaaaalll of the rest of your numbers?!?!?

*yanks hair out*

it all went down hill from there... anything i told him, he wouldn't believe me. so i transfered him to someone else.

last call:

me: can i start with your home telephone number please?
her: *provides all digits except area code*
me: can i start with YOUR AREA CODE PLEASE?!?

convo goes on... towards the end...

me: well, i'm not showing a resort week available starting tomorrow in Toronto, i could transfer you to our travel department, and they would be most happy to check into hotel stays for you.
her: well, they have to give me the name of the hotel so i know where i'm staying.
me: *pausing for a moment to stop the pulsating lights from burning my brain* ma'am, they won't book you into a random hotel and not tell you where you're staying, you don't have to guess... one moment please...

i've also dealt with a man who yelled at me due to the time zone difference (arizona controls all time zones, apparantly), as his rep won't be in for two hours (he called here at 630 am), another one that yelled at me because someone mistakenly transfered him to the wrong place, as well as various other people insisting i don't know how to do my job.

and i've only been here two flipping hours.

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Comments

( 21 comments — Leave a comment )
imnotbob
Aug. 19th, 2002 09:07 am (UTC)
I Feel Your Pain
I get calls like this more often than I would like.
My guess is the first guy didnt speak english all that well. I wonder why he called you guys in AZ and not a French speaking one in PQ.
I uderstand why that guy yelled at you about the time zones though. I always tell people who call "You have a problem with the time zones? Call AZ, its all their fault."
aubkabob
Aug. 19th, 2002 09:29 am (UTC)
Re: I Feel Your Pain
*giggle*

yup, because we don't celebrate daylight savings time, it's automatically our fault ;)

well, we ARE the only office for all of canadia and the u.s., so...
imnotbob
Aug. 19th, 2002 10:09 am (UTC)
Re: I Feel Your Pain
LOL at celebrate daylight savings time.
I didnt know there was a celebration. I need to get out more.

We're also the only office for the US and Canadia. Luckily we have people who speak french.
aubkabob
Aug. 19th, 2002 10:55 am (UTC)
Re: I Feel Your Pain
i think we MIIIGHT have one person that speaks french. i know we do in our UK office, but that doesn't do us a lot of good HERE.
imnotbob
Aug. 19th, 2002 11:02 am (UTC)
Re: I Feel Your Pain
You would think that by controlling all the time zones you guys would have enough pull to get some French speakers..
aubkabob
Aug. 19th, 2002 11:04 am (UTC)
Re: I Feel Your Pain
*nods sadly*
sexyscholar
Aug. 19th, 2002 09:36 am (UTC)
Geez...

{{hugs}}

Sounds like a normal day from when I worked for an HMO.

And just in case you didn't know:

YES, you are responsible for EVERYTHING that goes on in the company.
YES, you control ALL aspects of accounting.
YES, you do think that people are made of money.

and...

YES, you deliberately set out to make thier lives difficult. It's what you live for.
aubkabob
Aug. 19th, 2002 09:39 am (UTC)
Re:
and YES, i'm trying to sabotage them.
and YES, it is MY fault they cannot read directions in bold lettering.
and YES, it i control time zones.
and YES, i read minds.
and YES, i can pull availability out of various orfaces, including palm springs for Christmas and New Orleans for two consecutive weeks in a top notch hotel for Mardi Gras.
sexyscholar
Aug. 19th, 2002 09:44 am (UTC)
Re:
Ah...it's good that you know these things. So now, you can be ready for all of their questions.

Because you DO know EVERYTHING about EVERYTHING.
aubkabob
Aug. 19th, 2002 10:07 am (UTC)
Re:
*nod*

and a measly mumble about anything means that i OBVIOUSLY do not konw what i'm doing, and is there a supervisor they can talk to?
sexyscholar
Aug. 19th, 2002 10:15 am (UTC)
Re:
Hehe...

God, how i DESPISED working at that place (the HMO). How come you never hear about Customer Service Reps going postal?

They have more right to do so than just anybody, along with retail clerks...

(the customer's always right...yeah, except when they're as WRONG as jdb in a sex scene! you can't get much more wrong than that.)
aubkabob
Aug. 19th, 2002 10:58 am (UTC)
Re:
lmao! you brought up the jdb sex scene again! *dies* i watched the first half of mitchell on friday, it's a LOT better than i remmebered!
imnotbob
Aug. 19th, 2002 10:59 am (UTC)
jdb?
aubkabob
Aug. 19th, 2002 11:05 am (UTC)
Re:
joe don baker.

the sexiest *barf* actor *hack* on earth.

gah.

i couldn't even begin to pretend to keep my lunch with that statement.
imnotbob
Aug. 19th, 2002 12:30 pm (UTC)
Oh yeah. Joe Don Baker.

Now I get it..
aubkabob
Aug. 19th, 2002 01:22 pm (UTC)
Re:
the sex machine.
imnotbob
Aug. 19th, 2002 01:26 pm (UTC)
Re:
You know there is a jdb web ring?
Just incase you cant get enough...
aubkabob
Aug. 19th, 2002 01:55 pm (UTC)
Re:
thank you oh so very much for kick starting my diet.
imnotbob
Aug. 19th, 2002 02:06 pm (UTC)
Re:
Im here for ya..

73rdnight
Aug. 20th, 2002 08:37 am (UTC)
So, I think I can see why it is you stay in that job after all ... well ... maybe not. =P

Oh, one thing that irked me: When you did that whole FF survey thing, you ENTIRELY excluded FF Tactics!!! Were you not aware of this???? =PPPP
aubkabob
Aug. 20th, 2002 08:43 am (UTC)
Re:
maybe because i never played it? *shrug*

heh.

sorry, didn't mean to discrimiate!

*hangs head in shame*
( 21 comments — Leave a comment )

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