is THAT what the freaking deal is?
is it because it's monday?
i get in, the puters are down for the first 45 min. can't take/make any calls.
one of my first call, a Canadian chap with a VERY thick accent, accusing me of not being American (according to him, i'm from england or australia, apparantly, since MYYY accent is so thick, and i finally barked that i was born in iowa, and you can't get more American than that). the convo starts out like this:
me: can i start with your home telephone number?
him: i have number, you want?
me: does it start with four letters?
him: it starts with more than that.
me: how about your home telephone number then?
him: *mumbles out 7 numbers*
me: *sigh* can i start with your area code please?
him: *provides me with his zip code*
me: no, your area code.
him: i don't understand.
me: the first 3 numbers of your telephone number?
him: oh. 514.
me: and the rest of your numbers?
me: aaaaalll of the rest of your numbers?!?!?
*yanks hair out*
it all went down hill from there... anything i told him, he wouldn't believe me. so i transfered him to someone else.
me: can i start with your home telephone number please?
her: *provides all digits except area code*
me: can i start with YOUR AREA CODE PLEASE?!?
convo goes on... towards the end...
me: well, i'm not showing a resort week available starting tomorrow in Toronto, i could transfer you to our travel department, and they would be most happy to check into hotel stays for you.
her: well, they have to give me the name of the hotel so i know where i'm staying.
me: *pausing for a moment to stop the pulsating lights from burning my brain* ma'am, they won't book you into a random hotel and not tell you where you're staying, you don't have to guess... one moment please...
i've also dealt with a man who yelled at me due to the time zone difference (arizona controls all time zones, apparantly), as his rep won't be in for two hours (he called here at 630 am), another one that yelled at me because someone mistakenly transfered him to the wrong place, as well as various other people insisting i don't know how to do my job.
and i've only been here two flipping hours.